Frequently Asked Questions (FAQ)

What are the shipping times for your products?

We take 1-3 days to process your order and then 6-10 days to deliver it to you.

Are payments secure?

All payments made on our site are 100% secure thanks to SSL technology and PCI-DSS standards . An entire team is dedicated to the security and confidentiality of your data.

Do you ship worldwide?

Yes, absolutely. We ship worldwide.

Where do we ship your product from?

Our offices are located in Paris, France. Our warehouses are located in France and China.

Do you provide product tracking/tracing information?

Yes, wait 3 days after your order and ask us by email at contact@kimono-passion.com

Some items are missing from my order, what's happening?

Our products are shipped separately depending on your order. If your order contains items from two different warehouses, for example, there will be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do?

We're sorry to hear this. Simply send us a picture of the damaged item to contact@kimono-passion.com and we'll send you a similar replacement as soon as possible.

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. You can, however, track your order and see where it is at any time.

If you still feel you need assistance in tracking your package or would like to inquire about it, please contact us by email at the following address: contact@kimono-passion.com .

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course process the payment, provided the request is made within 30 days of the order date and the product(s) in question are not on sale.

For more information, please read more about our refund policy.

Return process

If you received the wrong items or the items you received are defective, please check the block below.

If you are not satisfied with the goods you have received, you can return them to us within 14 days of receipt, provided they are in their original condition and in their original packaging.

Once returned, you will be entitled to a full refund, which does not include return shipping costs. We are unable to refund or exchange items that appear to have been used, opened, or are not in their original condition. If you would like them returned, we may ask you to cover the shipping costs.

1. Please download, print and complete a return form if you do not already have one.

2. Email your return form with a photo of the products you are returning to contact@kimono-passion.com .

3. Once your return approved , make sure it is well packaged and meets all the conditions described below.

4. Please clearly mark "Returned Items" on the outer packaging of your parcel.

5. Use an insured delivery tracking service to ensure your package reaches us safely.

6. Send a follow-up email with your tracking information to contact@kimono-passion.com

7. Enclose your goods and return them to the address you will receive by email.

Click here to download the return form

Please ensure all return packages are sent with a trackable and insured service, as we cannot take responsibility for items damaged or lost during return transit.

Please ensure the return form has been approved - without this approval, your return may not be processed.