Refund and Return Policy

Our policy lasts 30 days . If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To make a return, you must provide us with a receipt or proof of purchase . Processing times may vary, but it will take a maximum of 48 hours for your refund to be processed.

Please do not return your purchase to the manufacturer.

There are certain situations where only a partial refund is granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)

If you haven't received your refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If after completing all these steps you still have not received your refund, please contact us at contact@kimono-passion.com .

Return process

If you received the wrong items or the items you received are defective, please check the block below.

If you are not satisfied with the merchandise you received, you can return it to us within 30 days of receipt, provided it is in its original condition and in its original packaging.

Once returned, you will be entitled to a full refund, which does not include return shipping costs. We are unable to refund or exchange items that appear to have been used, opened, or are not in their original condition. If you would like them returned, we may ask you to cover the shipping costs.

Please contact us at contact@kimono-passion.com so that we can advise you on the return procedure.

Sale items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace an item if it is defective, has a size issue, or is damaged. If you would like to exchange it for the same item, please email us at contact@kimono-passion.com .